Privacy Policy

This Privacy Policy explains how R.R. Builders (“R.R. Builders”, “we”, “us” or “our”), A-131, Opposite Ashiana Nagar Park, Phase-1, Ashiana Nagar, Patna – 800025, Bihar, India, collects, uses and protects your personal information when you visit www.rrbuilderspatna.com (the “Website”) or contact us through it.

By using the Website or submitting your details to us, you agree to this Privacy Policy. Please also read our Terms & Conditions.

1. Information We Collect

Information you give us. We only collect personal information that you choose to share with us:

• Contact form (Contact Us page): your name, email address, contact number, subject and message.
• Enquiry form (the “Enquire Now” pop-up): whether you are looking to buy a flat in Patna, your budget range, your name, contact number and profession, along with the page of the Website you enquired from.
• Calls, WhatsApp and email: the details you share when you call us, message us on WhatsApp or write to us.

Information collected automatically. When you visit the Website, our web server and analytics tools record technical information such as your IP address, browser type, device, approximate location, the pages you visit, how you arrived at the Website, and the date and time of your visit. This helps us keep the Website secure, understand how it is used and improve it.

2. How We Use Your Information

We use your information to:

• respond to your enquiry and share details of our projects, prices, availability and offers;
• arrange site visits, meetings and follow-up calls;
• process bookings and provide after-sales support if you become our customer;
• understand how visitors use the Website and improve it and our services;
• keep the Website secure and prevent misuse; and
• meet our legal and regulatory obligations.

3. Consent to Contact You

When you submit a form, call us or message us, you agree that our team may contact you about your enquiry by phone call, SMS, email or WhatsApp, even if your number is registered on the National Do Not Disturb (DND) registry. You can ask us to stop contacting you at any time (see section 9).

4. Cookies and Browser Storage

Cookies are small files stored on your device by your browser. The Website uses:

• Essential storage — to make the Website work, for example to remember that you have already seen or submitted the enquiry pop-up so that it is not shown to you again.
• Analytics cookies — set by analytics services (such as Google Analytics) to count visits and show us which pages are popular and how visitors move around the Website. This information is reported to us in aggregate and is not used to identify you personally.

Some third-party services described below may also set their own cookies. You can block or delete cookies in your browser settings; some features of the Website may not work properly if you do.

5. Third-Party Services

The Website uses services from other companies, which receive basic technical information (such as your IP address) when your browser loads them:

• Analytics services (such as Google Analytics) — to measure and understand Website traffic.
• Google Fonts — to display the Website’s typefaces.
• YouTube — to play the project video on our home page. YouTube may set cookies on your device.
• WhatsApp, Facebook, Instagram and YouTube — when you click our WhatsApp button or social media links, you leave the Website and that service’s own privacy policy applies.

We are not responsible for the privacy practices of these third parties and encourage you to read their privacy policies.

6. Sharing Your Information

We do not sell or rent your personal information. We share it only:

• within R.R. Builders, with the team members who handle your enquiry or booking;
• with service providers who help us run the Website and our business, such as web hosting, email and analytics providers, who may use it only to provide those services to us;
• with banks or housing finance companies, only when you ask us to help with a home loan; and
• when required by law, by a court or by a government or regulatory authority, including Bihar RERA, or to protect our legal rights.

7. How Long We Keep Your Information

We keep your information only for as long as it is needed for the purposes described in this policy — for example, while your enquiry is active, for the duration of any booking or customer relationship, and afterwards for as long as the law requires us to keep records.

8. How We Protect Your Information

We take reasonable security measures to protect your personal information, including a secure (HTTPS) connection to the Website and limiting access to the team members who need it. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• ask for a summary of the personal information we hold about you;
• ask us to correct or update inaccurate or incomplete information;
• ask us to delete your information when it is no longer needed, unless we must keep it by law;
• withdraw your consent and ask us to stop contacting you; and
• raise a grievance about how we have handled your information.

To make any of these requests, contact us using the details in section 12. We will respond within a reasonable time.

10. Children’s Privacy

The Website is meant for adults looking to buy property. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has shared their details with us, please contact us and we will delete them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the Website after a change means you accept the updated policy.

12. Contact Us

For any questions, requests or grievances about this Privacy Policy or your personal information, please contact us:

R.R. Builders
A-131, Opposite Ashiana Nagar Park, Phase-1, Ashiana Nagar, Patna – 800025, Bihar
Phone: +91 7061266602
Email: info@rrbuilderspatna.com